BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY
ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.
SAFE SHOPPING GUARANTEE
JOURNEY VIEWS values your trust. We seek to use reasonable organizational,
technical, and administrative measures to protect your personal information
within our organization. Unfortunately, no data transmission or storage system
can be guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure (for example, if you feel that the security
of your account has been compromised), please immediately notify customer
service at 1-413-319-3410 or
[email protected] so that we have an
opportunity to try to address your concerns
IMPORTANT NOTICE :General Disclaimer
JOURNEY VIEWS does not act as principal but makes arrangements with thirdparty vendors, such as, but not limited to airlines, hotels, cruise lines, railroads,
car rental agencies, tour operators and consolidators, traveler assist service
providers, insurance providers and activities suppliers (each a "Travel
Supplier") for travel-related services which include, without limitation, air
transportation, lodging, and car rental (each a "Service Element")
By using this Site, you acknowledge that the rates offered by JOURNEY
VIEWS and affiliate companies are a result of negotiation between JOURNEY
VIEWS and the Travel Suppliers and include certain fees retained by them for
their services, taxes and other charges. When booking with any Travel Supplier
thru this Site, you authorize
JOURNEY VIEWS and affiliate companies to book
reservations or enter a contract on your behalf with Travel Suppliers for the
total price displayed, including such fees and any applicable taxes or charges
related to the Travel Supplier's or
JOURNEY VIEWS's services
Permit
JOURNEY VIEWS shall not be liable for errors or inaccuracies on the Site, or
the failure of Travel Suppliers from whom you obtain services through this Site,
including but not limited to airlines, hotels, cruise lines, railroads, car rental
agencies, tour operators and consolidators, vacation packages, activities
suppliers, traveler assist service providers and insurance providers. JOURNEY
VIEWS, in providing travel management services, does not endorse, guarantee
or insure the products or services which are provided by an external supplier,
the financial position of such suppliers or the reimbursement to you from any
loss as a result of the financial condition of such supplier. In the event that a
supplier defaults prior to providing the service to you where a payment has
been made, your sole recourse for a refund shall be the defaulting supplier,
from insurance covering such defaults if any, or from other responsible third
party unless such loss was caused solely by
JOURNEY VIEWS. In those
situations in which a supplier defaults prior to providing services you may
pursue any recourse against the supplier for a refund, as permitted by law or
statute.
Except as expressly stated herein,
JOURNEY VIEWS assumes no responsibility
for actions relating to travel services beyond the control of JOURNEY
VIEWS or its employees.
JOURNEY VIEWS is not responsible or liable for any
act, error, omission, injury, loss, accident, damage, delay, nonperformance,
irregularity, or any consequence thereof, which may be occasioned through
neglect, or default or any other act or inaction of any Travel Supplier. JOURNEY
VIEWS shall not be liable for any fluctuation in price or change in schedule or
equipment or accommodations for any travel service, which occurs subsequent
to booking and payment for such service.
JOURNEY VIEWS shall not be liable
for any cancellation, overbooking, delay, re-routing, strike, any weather
occurrence or governmental occurrence as it affects your travel reservation
made with us.
JOURNEY VIEWS shall not be liable for the depiction of travel
products and services made available by any supplier of travel products and
services, including but not limited to photographs, listed amenities, ratings, and
discounts
JOURNEY VIEWS acts as a service that provides value added service to retail
travel agents and consumers.
JOURNEY VIEWS has no control over and
assumes no liability for the actions of the suppliers from whom it obtains travel
products or services
JOURNEY VIEWS shall not be liable for final currency conversion or rates when
paid after a travel reservation is made with us for international travel products
and services. You agree and acknowledge that currency rates vary and any
quoted price on the Site in local currency is a guideline, and not binding on us
or the Travel Supplier
Once certain travel reservations are made and paid for they may be completely
non-refundable or there may be a penalty involved in cancellation or seeking a
refund from the supplier of travel products and services. Once tickets have
been issued there may be a penalty involved for cancellations and refunds. We
do not have control over printed prices on the tickets, although some tickets
may have BT (bulk fare) printed on them, some may have a specific value on
them, which may be different (lower or higher) than the fare collected
Discounts offered may vary depending on a number of factors including airlines
utilized, class of service, destination, time of year (low, mid or high season),
advance notice provided, minimum stay requirements fulfilled and flight load.
JOURNEY VIEWS does not guarantee, endorse, validate or promote other
advertiser's products and services that are advertised on our Site.
By booking with us a contract may be formed between you and a Travel
Supplier, and additional Terms & Conditions may apply to your booking and
purchase of travel-related goods and services. Please read the additional
Terms & Conditions provided by such Travel Supplier carefully. You hereby
agree to be bound by all the Terms & Conditions of purchase imposed by any
Travel Supplier with whom you choose to contract, including, but not limited to,
payment of all amounts when due and compliance with the Travel Supplier's
rules and restrictions regarding availability and use of fares, products, or
services. Some Travel Suppliers may require you to present a credit card or
cash deposit upon check-in to cover additional expenses incurred during your
stay or during the use of the reserved products or services. Such deposit is
unrelated to any payment received by
JOURNEY VIEWS for your hotel, car or
airline ticket booking. You understand that any violation of a Travel Supplier's
rules and restrictions may result in the cancellation of your reservation(s), in
denial of access to the respective Service Element or services, in your forfeiting
any amount paid for such reservation(s), and/or in our debiting your account for
any costs we incur as a result of such violation.
You warrant that you are at least 18 years of age and possess the legal
authority to enter into this agreement and to use the Site in accordance with all
Terms & Conditions herein. If you are using this Site and/or making travel
reservations or bookings for another person you agree to inform that person(s)
about the Terms & Conditions that apply to the travel reservations and
bookings you have made on their behalf, including all rules and restrictions
applicable thereto and these Terms & Conditions. You agree to be financially
responsible for all of your use of the Site (as well as for use of your account by
others). You are responsible for any bookings and travel reservations made by
persons under your direction or control. You also warrant that all information
supplied by you or on your behalf, or by members of your household in using
the Site is true, current, complete and accurate. Furthermore you also confirm
that the traveler is not an unaccompanied minor. Without limitation, any
exploratory, speculative, false, or fraudulent reservation or any reservation in
anticipation of demand is prohibited.
Whenever you make use of a Site feature that allows you to upload material to
the Site, or to make contact with other users of the Site, you must comply with
applicable laws and the best standards of internet courtesy and behavior. You
undertake that any such contribution does comply as aforementioned, and you
irrevocably undertake to fully indemnify us at all times for any breach of that
warranty and undertaking. Any material you upload to the Site will be
considered non-confidential and non-proprietary and we have the right to use,
copy, store, distribute and disclose to third parties any such material for any
purpose. We also have the right to disclose your identity to any third party who
is claiming that any material posted or uploaded by you to the Site constitutes a
violation of their intellectual property rights, or of their right to privacy. We will
not be responsible or liable to any third party for the content or accuracy of any
materials posted by you or any other user of the Site. We have the right to
remove any material or posting you make on the Site if, in our opinion, such
material does not comply with these Terms & Conditions.
RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND
WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY
HAVE AGAINST EACH OTHER ARE RESOLVED
Customer satisfaction is the foundation of our success. That is why, if a dispute
arises between us, our goal is to resolve the dispute quickly in a fair and costeffective way. Accordingly, before taking any other action, first reach out to us
by contacting customer service at 1-413-319-3410 or
at
[email protected] so we have an opportunity to try to address your
concerns. Otherwise, you and we agree that any dispute, claim or controversy
between you and us, including our agents or any representatives acting on our
behalf, arising out of or relating to your use of the Site, these Terms &
Conditions, or the breach, termination, enforcement, interpretation or validity
thereof, or our relationship in connection with the Site or these or previous
versions of these Terms & Conditions (each, a "Claim"), shall be resolved in
accordance with one of the subsections of this Resolution of Disputes section
below or as otherwise mutually agreed by the parties in writing.
GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be
governed by and construed in accordance with the laws of the State of
Washington, USA, exclusive of conflict or choice of law rules. Unless otherwise
prohibited by applicable law, any Claim must be brought within two (2) years
from the date on which such Claim arose or accrued. The preceding sentence
does not apply to New Jersey residents
WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE
ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND
CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE
EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE
PARTIES' INDIVIDUAL CAPACITY. WE ARE ALSO EACH WAIVING THE RIGHT TO
PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY
GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH
RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH
CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN
ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET
FORTH BELOW. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY
WAIVED THESE RIGHTS. ANY DISPUTE ABOUT WHETHER A CLAIM IS
BROUGHT AS A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY
GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, MUST BE
DECIDED BY A COURT OF COMPETENT JURISDICTION.
DISPUTE RESOLUTION AND MANDATORY ARBITRATION OR SMALL
CLAIMS COURT
For disputes or claims you have against
JOURNEY VIEWS, you must first give
us an opportunity to resolve your claim by sending a written description of your
claim to 1-413-319-3410 or
[email protected]. You and we each
agree to negotiate your claim in good faith. You agree that you may not
commence any arbitration or court proceeding unless you and we are unable to
resolve the claim within 60 days after we receive your claim description and
you have made a good faith effort to resolve your claim directly with us during
that time
If we are unable to resolve your claim within 60 days despite those good faith
efforts, then either you or we may start arbitration or small claims court
proceedings
Claims shall be resolved via binding arbitration initiated through AAA except for
claims asserted on an individual basis that are properly filed in a small claims
court.
For small claims court proceedings: if your claim falls within the jurisdiction of a
small claims court, then either party may choose to take the claim to small
claims court instead of arbitration. Either party may seek to have a claim
resolved in small claims court in your county of residence or the small claims
court in closest proximity to your residence, and you may also bring a claim in
small claims court in King County, the State of Washington, USA. The parties
may take their claims to small claims court without first filing with AAA. After a
case is filed with AAA, but before the arbitrator is formally appointed to the
case by AAA, a party can send a written notice to the opposing party and AAA
that it wants the case decided by a small claims court. After receiving this
notice, AAA will administratively close the case without further inquiry. Any
dispute about whether a claim falls within the jurisdiction of a small claims
court shall be resolved by that court, not by an arbitrator. In the event of any
such dispute, the arbitration proceeding shall remain closed unless and until a
decision by the small claims court that the claim is not within its jurisdiction.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral
arbitrator instead of a judge or jury, and court review of an arbitration award is
very limited. However, except as set forth below, an arbitrator can award the
same damages and relief on an individual basis that a court can award to an
individual. An arbitrator should apply the Terms & Conditions as a court would.
The arbitration will be governed by the AAA Consumer Arbitration Rules (the
“AAA Rules”) and the AAA Consumer Due Process Protocol, Statement of
Principles, as modified by this Agreement, and will be administered by AAA.
The AAA Rules and Consumer Due Process Protocol, Statement of Principles
are available online at www.adr.org/consumer or by calling AAA at
1-800-778-7879. If you initiate arbitration the only fee you shall be required to
pay is US $200; all other costs will be borne by the Company, except in the
event that the arbitrator determines that the claims were frivolous, the
arbitrator may award to the prevailing party the costs and attorneys' fees
reasonably incurred in connection with the arbitration, except that, in
arbitrations proceeding in California, the arbitrator is not empowered to award
the prevailing party the fees and costs it incurred in connection with the
arbitration.
Notwithstanding the provision above with respect to applicable substantive law,
any arbitration conducted pursuant to these Terms & Conditions shall be
governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16, the “FAA”) and
any dispute about the interpretation of this arbitration clause shall be covered
by the FAA. AAA and the parties must comply with the following rules: (a) the
arbitration shall be conducted by a single arbitrator approved by or otherwise
affiliated with AAA; (b) the party initiating the arbitration shall choose the form
in which they would like the arbitration to be conducted: via telephone, online,
solely based on written submissions, or at an in-person hearing; (c)
notwithstanding the foregoing, if either party requests an in-person hearing: (i)
the arbitrator shall decide whether a hearing is necessary or whether the
arbitration should proceed via telephone, online or solely based on written
submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing
shall occur at a mutually agreed upon location, or, if the parties are unable to
agree on a location, at a location that is selected by the arbitrator and is
reasonably convenient to all parties, and (iii) either party may elect to
participate in an in-person hearing by phone, unless the arbitrator decides
otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or
consequential damages, including damages for lost profits, or (ii) punitive or
exemplary damages, except where permitted by statute, and the parties waive
any right to recover any such damages described in subparagraphs (d)(i) and
(d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor
of the party seeking relief and only to the extent necessary to provide relief
warranted by that party's claim; and (f) unless otherwise mutually agreed by
the parties in writing, the arbitrator may not consolidate more than one
person's claims, and may not otherwise preside over any form of a
representative or class proceeding.
The arbitrator shall decide all issues relating to jurisdiction and arbitrability and
the interpretation, applicability, formation, existence, validity, scope or
enforceability of this Mandatory Arbitration provision. Claims, if any, determined
by the arbitrator not to be within the scope of this Mandatory Arbitration
provision must be brought exclusively in a Federal or State court located in King
County, the State of Washington, USA. If subparagraph (f) above is found to be
unenforceable, then the entirety of this Mandatory Arbitration provision shall be
null and void. Judgment on the award issued by the arbitrator may be entered
in any court having jurisdiction. This Mandatory Arbitration provision shall not
preclude parties from seeking provisional remedies in aid of arbitration from a
court of appropriate jurisdiction.
CANCEL AND REFUND
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and
service fees are non-refundable after 24 hours of booking. Trip protection
insurance is refundable within 10 days of purchase if travel has not commenced
and you have called our customer service center to cancel. All cancellations
must be done over the phone only. We can accept refund requests only if the
following conditions have been met:
· you have applied for a cancellation and refund with us and if the fare rules
provide for cancellation and refunds;
· you are not a "no show" (most "no show" bookings are in-eligible for any
waiver from suppliers for refund processing); and
· we are able to secure waivers from suppliers to process this requested
cancellation and refund.
We are unable to provide a specific time line for how long it may take for this
requested refund to be processed. All refund requests are processed in a
sequential format. Once you have provided our customer service agent with
your cancellation request, we will then send you an email notification that your
request has been received. This notification does not automatically qualify you
for a refund. This only provides you with an acknowledgement of your request
and provides you with a tracking number. Upon receipt of your request we will
work with the suppliers such as airlines, hotels, car-rental companies to
generate a waiver based on airline and other supplier rules and notify you of the
supplier decision. Our services fees associated with the original travel
reservation or booking are not refundable. Please note that we are dependent
on the suppliers for receiving the requested refunds. Once the refund has been
approved by the supplier it may take additional time for this to appear on your
credit card statement. Generally, all suppliers will charge a penalty for refund.
This entire process may take 60-90 days from receipt of your request to
receiving credit on your statement. Apart from the airlines and other suppliers
refund penalties,
JOURNEY VIEWS will charge a post-ticketing services fee, as
applicable. All refund fees are charged on per-passenger, per-ticket basis.
These fees will only be assessed if a refund has been authorized by the
supplier or a waiver has been received and when the airline/supplier rules
permit such refunds. If such refund is not processed by the supplier, we will
refund you our post-ticketing service fees applicable to your agent assisted
refund request , but not our booking fees for the original travel reservation or
booking.
As per our Compassion Exception Policy (CEP), we offer Special Discounts for
Military, Bereavement, and the Visually Impaired.
Cancellation Password - For your security, bookings may only be cancelled
over the phone, and not by email or web chat. When requesting JOURNEY
VIEWS to cancel a booking on your behalf, our agents will send you an email
with a unique Cancellation Password to the e-mail you entered when the
booking was created. Please provide the Cancellation Password to our agents
when asked, in order to complete your cancellation request. If you cannot
access your email and provide your Cancellation Password, we may not be able
to process your request for cancellation. The Cancellation Password will expire
within 3 hours of issuance. If your Cancellation Password expired before we
were able to process your request please call us back to obtain a new
Cancellation Password.
PAYMENT ACCEPTANCE POLICY
We accept credit cards and debit cards issued in US, Canada and several other
countries. We also accept AE/AP billing addresses.
· Please note: your credit/debit card may be billed in multiple charges totaling
the final total price. If your credit/debit card or other form of payment is not
processed or accepted for any reason, we will notify you within 24 hours (it may
take longer than 24 hours for non credit/debit card payment methods). Prior to
your form of payment being processed and accepted successfully, if there is a
change in the price of air fare or any other change, you may be notified of this
change and only upon such notification you have the right to either accept or
decline this transaction. If you elect to decline this transaction, you will not be
charged
Our Post Payment Price Guarantee:
Upon successful acceptance and
processing of your payment (credit/debit card), we guarantee that we will honor
the total final quoted price of the airline tickets regardless of any changes or
fluctuation in the price of air fare.
Please note: all hotel, car rental and tour/activity bookings are only confirmed
upon delivery of complete confirmation details to the email you provided with
your reservation. In some cases, pre-payment may be required to receive
confirmation.
In order to provide you with further protection, when certain transactions are
determined to be high-risk by our systems, we will not process such
transactions unless our credit card verification team has determined that it's
safe to process them. In order to establish validity of such transactions, we may
contact you or your bank
TICKET DELIVERY
Most tickets are electronic (e-Tickets), however with certain itineraries where
an e-Ticket is not available a paper ticket will be issued. Please check the
shipping charges before confirming the booking. If an e-Ticket could not be
issued for a particular reservation or if a delivery was being made of another
product or service,
JOURNEY VIEWS will send the paper ticket, product or
service through a secure mode of delivery (a reputable carrier company) and
the applicable shipping charges will be debited to the credit holder's account
as per rates published on the Site. These shipping charges are displayed before
you make the booking and you may select not to purchase the tickets to avoid
shipping charges.
JOURNEY VIEWS does not assume any responsibility for the
fault of the delivery company. We will attempt to redeliver but do not provide
any guarantees for redelivery on time. If you provide an incorrect address, then
you may have to pay excess fees to the delivery company for alteration of the
address. You will be billed to the credit card used for payment. If an e-Ticket is
generated the ticket information will be available on the Site
BOOKING PROCESS
For your convenience, our use of the following terms in these Terms &
Conditions shall have the meaning below:
"Service Element" - a singular product or service listed on the Site that can be
booked independently of any other service. (e.g.: car, hotel, flight).
"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels,
car suppliers, airlines).
JOURNEY VIEWS does not act as principal but makes
arrangements with third-party vendor Travel Suppliers for Service Elements, all
as defined above.
"Booking" - a negotiation process with the Travel Supplier carried out by you
while using this Site for the purpose of obtaining one or more Service Elements
that may result in a contract with the Travel Supplier at the time we receive full
payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its
validity:
When we place Service Elements on our Site, we are inviting you to make an
offer for their purchase. You do not make this offer until you press "Book" on
the payment page (entitled "Review Trip Details and Book") of the Site.
Once you have done so you have made
JOURNEY VIEWS an offer (which
cannot be withdrawn if you change your mind) to purchase the relevant Service
Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to
accept your offer on behalf of the relevant Travel Supplier or to reject it, at our
sole discretion.
The
JOURNEY VIEWS email confirmation is NOT the contractual acceptance of
the Booking, but merely an acknowledgement that we have received your offer.
We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The
contract pertaining to the relevant Booking is formed when payment in full has
been received.
The contract between you and the relevant Travel Supplier will relate only to
those Service Elements confirmed by email with ticket numbers in case of air or
reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are
not guaranteed until the contract is formed between you and the Travel
Supplier and a ticket has been issued and/or a reservation has been made and
confirmed by the Travel Supplier. Please note that once you have completed the
Booking stage you can only cancel or change the details (such as names or
destinations) of your Booking at our sole discretion and in accordance with
these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element's
Terms & Conditions set out below. The airline ticket Terms & Conditions, the
hotel Terms & Conditions, the car rental Terms & Conditions, the attractions
and services Terms & Conditions supplement any area not covered by the
Booking process. We reserve the right to change the Booking process at any
time, with changes automatically taking effect from the date such changes are
posted on the Site.
At all times throughout your trip a government-issued photo ID is required for
security checks at airports, hotels and car rental locations and may be required
for attractions and other products as deemed necessary by the relevant Travel
Suppliers.
In addition to the required government-issued ID as stated above, proof of
citizenship (Passport) is required for international travel (for most countries
outside of the United States). Please note that it is your sole responsibility to
ensure that you meet the passport, visa, and/or health requirements of the
countries you wish to visit and those that you transit (even if it is for a simple
flight change). Many countries require that your passport should be valid for a
minimum period from the date of arrival into that country. For any questions
regarding what the applicable minimum period is and any other conditions or
passport/visa requirements for travel, you should contact the corresponding
local consulate of the countries to which you are travelling.
Neither
JOURNEY VIEWS nor its affiliates accept any responsibility, and you
will not be entitled to any refunds whatsoever, if you are denied boarding,
delayed or deported due to non-fulfillment of the above.
· Government entry/exit fees may apply, depending on your destination.
· These are your sole responsibility and will be additional to your Booking
charges.
· All travelers on your Booking (if more than one passenger) must travel on the
same itinerary. Individual passengers cannot be added to, and/or deleted from
your Booking.
JOURNEY VIEWS reserves the right to correct errors in any advertised price
and, if applicable, give you an option to either cancel the Booking or
allow
JOURNEY VIEWS to collect an amount equal to any increase in price
from your provided credit or debit card, prior to your departure.
· Each Service Element listed in your Booking is provided by the respective
Travel Supplier.
· Frequent traveler points and/or miles may or may not be available for any
portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s)
or destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket
information email or, if no delivery date is specified, then on the date the ticket
is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each
airline's contract of carriage. Passengers may inspect the full text of the
contract of carriage at the each airline's airport or city ticket offices.
Passengers have the right, upon request to the airlines, to receive free of
charge by mail or other delivery service the full text of the contract of carriage.
The incorporated terms of the contract of carriage may include: (1) Limits on
the airline's liability for personal injury or death of passengers, and for loss,
damage, or delay of goods and baggage, including fragile or perishable goods;
(2) Claim restrictions, including time periods within which passengers must file
a claim or bring an action against the airline for its acts or omissions or those of
its agents; (3) Rights of the airline to change terms of the contract; (4) Rules
about reconfirmation of reservations, check-in times, and refusal to carry; (5)
Rights of the airline and limitations concerning delay or failure to perform
service, including schedule changes, substitution of alternate airline or aircraft,
and rerouting.
Pricing, Taxes/Fees, and Payment
Our total prices include all taxes and fees applicable to airfare, hotel
accommodation, car rentals and activities included in your Booking, unless
stated otherwise in your ticket information email or in these Terms &
Conditions. Additional fuel surcharges, security, baggage, seat reservation,
hotel incidentals, and other applicable service charges may apply which will be
charged by the relevant Travel Supplier at time of check-in. You are solely
responsible for any such additional charges due to the Travel Supplier. If you
have any questions about such charges, please contact the relevant Travel
Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision
damage waiver, personal accident insurance, personal effects protection, dropoff charges, gas, child safety seats, sky racks or incidental room charges at the
hotel (telephone, movies, energy surcharges and any applicable increases in
taxes). All such charges must be paid at the car rental pick-up location and/or
at the check-in counter at the hotel.
Prices quoted also do not include any additional flight fuel surcharges or other
surcharges which may be imposed from time to time by the relevant Travel
Supplier or authorities, all of which must be paid by you.
.
You may be required by the relevant Travel Supplier(s) to present a valid credit
or debit card at the time of check-in at the hotel and/or at the pick-up location
of the car rental company to provide confirmation of authorized card usage
and/or to secure any additional charges. The cardholder must be a traveler
listed on yourBooking.
All offers, prices, and conditions of sale may be subject to:
· change without notice;
· advance purchase, eligibility, seating, or other limitations;
· travel days, dates, minimum or maximum stays, holidays, seasons, blackout
dates, stopovers, and/or waitlisting restrictions;
· reservation validation limitations of up to one year (if any extension permitted,
penalties/restrictions may apply);
· other conditions/restrictions; and
· availability.
If your itinerary involves an ultimate destination or stop in a country other than
the country of departure, the provisions of a treaty known as the "Warsaw
Convention" may be applicable to your entire trip, including any portion entirely
within the country of origin or destination. The Warsaw Convention governs and
may limit the liability of certain air carriers for death of or personal injury to
passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our
customers, we verify with the credit/debit card company that the billing address
and credit card verification number you provided to us is accurate and that your
debit/charge will be accepted. Until such information is verified, the fare is
subject to change. We are not responsible for any transaction that is declined
based upon a credit/debit card that is declined by the issuing company or a
travel provider or if, for any reason, the debit/credit card billing address and/or
credit card verification number cannot be verified in a timely manner, nor are
we responsible for any changes in fare or any other charges that may occur
during our verification process. In the event the fare selected is not available an
approval code may have been issued on your credit card. If the transaction is
not completed the approval code may temporarily credit the amount from your
bank account.